Policies

The Inn at Piggott is an exclusive property where every guest reservation is both important and special to us. Our goal is to make your visit with us as comfortable and pleasant as possible. Please remember, a Bed and Breakfast is not a hotel, therefore, we do not offer all of the services that you might have come to expect from a large, national hotel chain having multiple employees and service lines. We are a small, local, family-owned and operated business. We hope that you will find the warmth and personal attention offered by a locally owned business appealing and special. Please review the following house policies before your stay with us. If you have any questions, do not hesitate to ask. We look forward to meeting you.

Check-In Time: 4 pm - 10 pm 
 ----If your travel plans include the need to check in earlier than 4 pm, please call our innkeeper at 870-598-8888 between the hours of 9 am and 9 pm CST to discuss.  With at least 24 hours notice, we can arrange for early check in between the hours of 2 pm and 4 pm CST for an additional $25 charge.  

Check Out Time: 11am

As a small, family-owned business, we do not have a large housekeeping staff. We turn and sanitize rooms as quickly and efficiently as possible after prior guests depart no later than 11 am. Accordingly, your check-in time will be no earlier than 4 pm on the day of your arrival. Innkeeper-assisted check-ins will be between 4 pm and 8 pm on most days. Self-check-in is available until 10 pm. For the safety and comfort of all guests, there will be no check-ins after 10 pm unless prior arrangements have been made. If check-in is needed prior to 4 pm, please reserve the night before your arrival to ensure your desired room is both available and clean upon your arrival prior to 4 pm. 

Receptionist:

We do not have a 24/7 receptionist on standby to answer general, non-emergency phone calls and questions. General questions regarding reservations will be answered between the hours of 9 am and 9 pm CST. You may also visit our website at theinnatpiggott.com any time of day or send non-emergent inquiries to our email address at innkeeper@theinnatpiggott.com. Responses will be sent at our earliest convenience. If you have an emergency during your stay, please call (870)598-8888 and our innkeeper will be available to assist you.

Luggage service:

We do not have a bellman service. Please know that you are responsible for the handling of all of your luggage from your vehicle to your room and vice versa. If your room is upstairs (i.e. Joe Room, Pauline Room, Wedding Room, Safari Room, or Music Room), there is a wide staircase that has to be climbed in order to gain access to these rooms. We strongly recommend you consider packing 2 small pieces of luggage in place of one large given we are housed in a charming, nearly century-old building with no elevator. If climbing stairs is an issue for you or any member of your party, please consider reserving one of our downstairs rooms (i.e. Arkansas Traveler Room, Mohawk Room, Writer's Room, or Movie Room).

Breakfast:

We serve a delicious, hot breafast at 8:30 am each morning at The Inn (No breakfast service at E Miller Bungalow).  While we make reasonable efforts to avoid foods and food products based on your self-reported food allergies, we are not able to make individual made-to-order meals. Your meal is complimentary with your stay. In an effort to minimize food wastage, please advise our innkeeper of your intention to dine with us each morning. If you do not confirm your intention to join us for breakfast, we will assume you have other plans and will not include you or your party in our breakfast preparation. Should you prefer, we offer a limited food voucher for you to visit the City Market (open Monday through Friday 7 am - 2 pm) if our breakfast time or meal does not suit your needs. Although not on our food voucher system, there is also a local diner, The Hen House (open Monday - Saturday), with a full made-to-order breakfast and lunch menu. Both the City Market and The Hen House are on the town square and within walking distance of The Inn.

Privacy/Room Refresh:

Your room is your private space during your stay with us. We do not enter your room as part of a daily cleaning routine. Intermittent room refresh (e.g., fresh towels, toiletries, trash removal) is available at The Inn and will be discussed with you throughout your stay. We ask specifically that you do not strip your bed or place any of our bed linens on the floor upon your departure.

Damaged Towels/Linens:

Towels and bed linens that are permanently damaged and unrecoverable for use will be charged to your account. Please be aware that make-up, fake body tanners, high SPF lotions, and skin cleaning/bleaching products (among many other topical items) are very common offenders for permanently damaged linens and towels. We have provided in each room makeup removal towels and facial wipes. If you need an old towel to clean up a spill, please let us know and we can provide this for you.

Cancellation:

If your travel plans change and you must cancel your reservation, please call us at least 3 (three) days prior to your arrival date to cancel your reservation. In the unlikely event that you must cancel with less than three (3) days' notice, shorten your stay or check out early, please understand that no refunds will be granted as such short notice limits our ability to rebook the room. There are no exceptions to this policy, including an unexpected illness, which is generally covered by your travel insurance policy, should you opt to purchase it. Please note there are some holidays and special events that will require a minimum length of stay. A 30-day cancellation notice is required on whole house bookings and for some holidays and special events.

Smoking/Cleaning Fees:

For the comfort and health of all of our guests and staff, we are a 100% non-smoking property at both The Inn and E Miller St Bungalow.  Heavy smokers who inadvertently leave behind the distinctive malodor of any tobacco product will be charged a deep cleaning fee of $250. As the malodor of tobacco is (1) easily carried into our facility on your skin, clothing and belongings, (2) easily transferred to our bedding and furniture, and (3) generally requires a minimum of 3 days and multiple cleanings to fully deodorize the room for our next guest, your deep cleaning fee will be the equivalent of up to 3 night's stay in your respective room that must otherwise be taken temporarily out of service to fully cleanse and deodorize.

Registered Guests Only:

The Inn At Piggott is private property. Only our registered guests are permitted on the property and within our facility. This is important as we are required to maintain accurate headcount at all times of all guests in The Inn in the unlikely event of an emergency evacuation. Please do not take it upon yourself to invite non-registered persons into The Inn. You are, of course, free to come and go from The Inn as you please during your reserved time with us. Please make plans to meet up with non-registered persons at an off-site location.

Children:

The Inn at Piggott is now a near-adult only facility. We are unable to accommodate minor children under the age of 14 years at The Inn. However, our E Miller Bungalow is a family friendly, free standing home that allows children of any age (maximum capacity of 4 individuals). If you have any questions, please do not hesitate to call our innkeeper at 870-598-8888.

Pets:

For the comfort of all guests, we are not able to allow pets to stay at The Inn or E Miller Bungalow. Please call for help in making arrangements to board your pet locally. Certified service dogs are permitted in accordance with local laws. If we identify that a guest has brought a pet into the Inn or E Miller Bungalow, there will be a $150 deep cleaning fee assessed. 

Disruptive Behavior:

Disruptive, aggressive, or otherwise socially unacceptable behavior will not be tolerated by any guest. Such behavior will be promptly addressed by requesting your immediate departure from The Inn. This request will be non-negotiable and is to ensure the comfort and experience of all other guests and our staff. No refund will be granted.